You may have heard that Murray is an employee-owned or ESOP (Employee Stock Ownership Plan) agency. What, exactly, does that mean if you are a Murray client or prospective client? Empowered Employees Employee ownership empowers employees. By giving employees the autonomy and flexibility to make judgement calls based on the customer’s needs, we streamline processes and increase customer satisfaction. Our employee-owners know their actions affect their customers, and ultimately, the success of our agency, and they take ownership of their decisions. In short, your success is their success. Preservation of Company Culture Many of our competitors have been involved in mergers and acquisitions that have distracted their employees, disrupted their culture and had a negative impact on the quality of …
